2018 was a significant year for United Concordia in their dental mobile space. In the second quarter, they launched a newly updated mobile app and in the third quarter a revamped find-a-dentist tool. My role was the sole designer behind the mobile app redesign.iOS Mobile App Android Mobile App
Redesign an outdated mobile app and make accessible member benefits, claims and ID cards.
Our team's approach was agile and iterative. I stayed 1-2 weeks ahead of the development team and worked closely with the client to validate business rules and acceptance. I began with creating concepts and wireframes and finished with an interactive prototype to use for user testing.
I conducted a competitive analysis and market research to decide the best direction and moved foward with flows to prepare for user testing.
The final design consisted of an interactive Axure prototype, wire-flows, assets and a complete build out of the entire application with annotations.
We maintained accessibility by following internal manual and external iOS/Android standards.
In conclusion, I found the relationship between iOS and Android to still be majorly disconnected. Designers are forced to break rules and favor platforms in order to maintain consistency.