Lonnie Petersheim

A Senior Customer Experience Strategist currently working for Highmark Health and United Concordia.

Recent Work
laptops with rose

Redefining Health Care

Currently enjoying the challenge of improving the health care ecosystem.

Recent Work

desktop member app view

Health Benefits Ecosystem

Improving dental benefits by successfully increasing usage rates by 47%.

iPhone image of mobile app

Mobile Portal

Increasing access to member ID cards, claims, and coverage available in the app store.

member eob paper

Explanation of Benefits (EOB)

Redesigning the member EOB product and experience.

See More Work

Ready to work remotely

Located near Harrisburg, Pennsylvania

work from home office

Let's have a conversation.

Contact Me